Cancellation & Refund Policy

We want every order to arrive the way you hoped. This page explains what you can do if your plans change or something goes wrong with an order.

No returns

Our products are consumable devotional items (dhoop, agarbatti, cones, cups, wicks and haldi kumkum), and hygiene matters with them. For that reason we don't accept returns.

Cancellations

• You can cancel an order before the order is dispatched by contacting us with your order number.
• Once an order has been dispatched, it can no longer be cancelled.
• We may cancel an order ourselves, for example if an item is unavailable or we can't deliver to the address given. If we do, we'll let you know.

Replacements (exceptional cases only)

• Replacements are not offered as a routine option.
• In exceptional cases, such as an item damaged in transit or the wrong item delivered, we may offer a replacement after verifying the problem. This is at KALP Enterprise's discretion.
• To be considered, contact us within 2 days of delivery with your order number and clear photos or a video of the item and its packaging.
• Where a replacement isn't possible, we may offer a refund instead.

Refunds

Orders are paid online. A refund applies when:

• you cancel an order before it is dispatched;
• we cancel your order;
• we have verified an exceptional case and a replacement can't be provided; or
• an amount was debited twice, or debited for an order that failed.

Refunds go back to your original payment method, usually 5–7 working days after the refund is processed, depending on your bank.

How to contact us

Please include your order number when you get in touch.

• Email: connect@kalpenterprise.in
• Phone / WhatsApp: +91 9606583294 (Mon–Sat, 10am–7pm IST)
• Address: KALP Enterprise, Pyramid Watsonia, Basaveshwara Nagar, Shivanahalli, Yelahanka, Bengaluru, Karnataka 560064

See also our Shipping & Delivery Policy and Terms of Service.